Call Center services

NP provides call center support as an outsourced service to clients who with to engage with us on a turn-key basis: from solution deployment, process management and customer calling.

Our call center is both onsite as well as offsite, and is offered on a per seat basis, for both outbound and inbound calling.

Customers who typically like to use this value-added feature are those who are our clients for our software solutions and wish to back this up with the call support as a 360 degree engagement.

We don't therefore do large scale call-center services, but 1-5 seats per client on either B2B programs or for higher value management programs.

Our work in the call center space has been for:

• Accenture's relationship program with top corporate houses in India.
• Managing HCL-Toshiba's channel management program.
• Managing HCL-Toshiba's web support and lead management.
• EmaarMGF's lead management program.